Privacy Policy

Thank you for visiting Condo HVAC Pros ("Condo HVAC Pros," "the Website," "we," "us," and "our"). Condo HVAC Pros is powered by Home Trade Standards Ltd. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or our social media pages.

By using our website, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our website and services.

Information We Collect

When you visit our website or interact with our services, we may collect the following types of information:

• Technical Information: IP addresses, browser type, device information, and cookies.
• Usage Data: Pages viewed, time spent on the website, and referral sources.
• Form Submissions: When you submit a form (via Jotform or other integrations), we may collect your name, email address, phone number, and service-related details you provide.

How We Use Your Information

We use the information collected for:

• Providing and improving our condo HVAC services.
• Enhancing the accessibility and functionality of our website.
• Responding to customer inquiries.
• Marketing, retargeting, and advertising through standard tools such as Google and LinkedIn.
• Ensuring compliance with applicable laws and regulations.

Data Sharing and Third-Party Services

We do not sell your personal information. However, we use trusted third-party services that may process limited data on our behalf, including:

• Amazon Web Services (AWS) (website hosting infrastructure).
• Google Analytics & Google Search Console (website analytics).
• LinkedIn Insights/Tags (advertising and retargeting).
• Jotform (customer intake forms).
• Zapier & n8n (workflow automation between tools).
• Webflow (website management platform).

Where possible, we configure these services to keep data stored and transmitted within Canada. Some providers, including AWS and others, may store or process data outside Canada.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and track behavior for analytics and advertising purposes. You can manage or disable cookies in your browser settings, though this may affect site functionality.

Your Rights

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

• The right to access the personal data we hold about you.
• The right to request corrections to inaccurate information.
• The right to withdraw consent for certain uses of your information.
• The right to request deletion of your information, subject to legal and business obligations.

Requests can be made by contacting us directly (see below).

Security

We take commercially reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure.

Children's Privacy

Our services are intended for individuals who have reached the age of majority in their province or territory of residence. In Ontario, that age is 19. We do not knowingly collect personal information from individuals under the age of majority.

If you are a parent or guardian and believe that a minor in your care has provided us with personal information, please contact us so we can delete it.

Updates to This Policy

Condo HVAC Pros may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page, and the "last updated" date will be revised. Your continued use of our website indicates acceptance of any changes.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us via the form on our Contact Us page.